New Penn Financial

  • Branch Operations Manager

    Job Locations US-NC-Raleigh
    Job ID
    Call Center Operations
  • Overview




    Founded in 2008, New Penn Financial has become a leading nationwide lender by bringing together expertise, exceptional customer service, and extremely competitive rates on a broad offering of mortgage products (including Fannie Mae, Freddie Mac, Ginnie Mae, HUD, FHA, VA, USDA, and our portfolio products).  New Penn is licensed in 48 states plus the District of Columbia.   


    Mission Statement:

    New Penn Financial has become a leading nationwide mortgage lender because we have the expertise, the product solutions and competitive pricing talented individuals expect. We maintain a favorable reputation because we deliver exceptional customer service to our borrowers and clients. Founded in just 2008 as a start-up, we have grown to over 1,800 employees nationwide with over 140 branches, licensed in 48 states. We have earned the recognition of Inc. Magazine’s 500/5000 Lists of Fastest Growing Private Companies, hold a position on Mortgage Executive Magazine’s list of 50 Best Companies to Work For, and regularly appear on the Scotsman Guide list of top lenders, to name a few.


    Job Summary

    Responsible for operational initiatives, training, and project management.  The person in this role is responsible for ensuring we provide great customer service to the Call Center Regions and operational support.


    Essential Functions

    • Manage projects throughout life cycle from identification of problem through execution of solution
    • Ensure that there is a clear focus on providing great customer service on every transaction
    • Ensure that all direct reports have the resources, information and time to properly perform their duties
    • Set clear, challenging but attainable goals for each direct report
    • Ensure that quality is embedded in all products, services and processes
    • Ensure that the appropriate quality control systems and processes are in place in the origination of loans
    • Report operating results to senior management
    • Encourage diversity within the organization
    • Demonstrate professionalism and integrity in all actions and behaviors




    Required skills, education, and qualifications



    • Experience in strategic planning and execution
    • 5 years of direct, senior level leadership experience in a mid- to large-size residential mortgage banking business
    • Knowledge in contracting, negotiating, and change management
    • Skill in examining and re-engineering operations and procedures
    • Experience in formulating policy, and developing and implementing new strategies and procedures
    • Solid understanding of the economics related to the origination, sale and servicing of residential mortgage loans
    • Solid understanding of the risk elements related to the origination, sale and servicing of residential mortgage loans
    • Ability to analyze and interpret financial data
    • Professional written, verbal and interpersonal skills


    New Penn Financial's Consumer Direct Division is growing! Apply today to start your new career!


    Location: 4350 Lassiter at North Hills Avenue, Raleigh, NC 27609



    New Penn Financial, LLC is an Equal Opportunity Employer and Equal Opportunity Lender.


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