New Penn Financial

  • Vice President - Investor Services (Foreclosure & REO)

    Job Locations US-PA-Plymouth Meeting
    Job ID
  • Overview




    We have an unwavering commitment to provide every consumer, originator, and lender with an unparalleled customer experience with every loan closing. We are obsessed with providing world-class service to our clients and their customers, and we believe we are the best in the business. We are committed to providing a fun, fulfilling, and respectful work environment where our employees can learn and develop professionally, be proud of their work, and build a career that excites them.


    This is a unique opportunity to get in on the ground floor of a develpoing department with a lot of potential. We are a national title agency with a great culture and working environment.


    Essential Duties and Responsibilities


    • Manage, train, hire, schedule and provide coverage for staff associated with Order Entry, Title Processing, Title Clearance, Scheduling, and Closing, Post Closing, and Policy
    • Oversee search, closing and other service provider/vendors and reduce costs and enhance coverage
    • Create workflow, process, efficiency, technology, and other improvements as an ongoing component to the position
    • Analyze and respond to potential engagements for pricing, workflow, staffing, vendor coverage, and timelines
    • Lead calls with clients, respond to their needs and provide the best solutions possible for their varying needs
    • Act as a liaison between Company, the loan officer, agent, investor and the borrower 
    • Review contracts, open orders, clear title, arrange closings, work with realtors, buyers, sellers, and lenders to close purchase transactions
    • Evaluate search materials for vesting, requirements, and exceptions to be satisfied at the table and investigate/research/resolve issues with the title commitment in preparation for closing
    • Handle title curative and/or notify seller or asset manager of deficiencies that require they assist/address
    • Coordinate with underwriting to clear complex issues and obtain over the limit liability approvals
    • Assists with deeds, subordinations, payoffs, HOA estoppels, Municipal, Lien cert, and other title matters as needed
    • Verify any transfer tax/mortgage tax associated with a deed in order to record
    • Provide coverage for on-call after hours line either by covering personally or arranging coverage by staff and adjusting their timecard
    • Work with outsource partners/underwriters (workshare) to prepare and QC title commitments to be delivered to customers in states where the underwriter is issuing policy and/or disbursing




    Education and/or Work Experience Requirements:


    • 5-7+ years of title/mortgage or financial company experience.
    • 3+years of Purchase/REO/Short sale/Foreclosure experience preferred
    • Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers
    • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
    • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
    • Knowledge of basic computer programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook
    • Detail oriented
    • Experience with Resware an advantage



    General  Rules and Responsibilities- All Positions:


    • Compliance with all company policies, procedures, and customer service level agreements
    • Perform related duties as assigned by manager




    Avenue 365 is a member of the New Penn Financial Family of Companies an Equal Opportunity Employer and Equal Opportunity Lender.


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