New Penn Financial

Operations Assistant New Penn Financial

Job ID
Temporary - Full-time





Founded in 2008, New Penn Financial has become a leading nationwide lender by bringing together expertise, exceptional customer service, and extremely competitive rates on a broad offering of mortgage products (including Fannie Mae, Freddie Mac, Ginnie Mae, HUD, FHA, VA, USDA, and our portfolio products).  New Penn is licensed in 48 states plus the District of Columbia.   


Mission Statement:

New Penn Financial has become a leading nationwide mortgage lender because we have the expertise, the product solutions and competitive pricing talented individuals expect. We maintain a favorable reputation because we deliver exceptional customer service to our borrowers and clients. Founded in just 2008 as a start-up, we have grown to over 1,800 employees nationwide with over 140 branches, licensed in 48 states. We have earned the recognition of Inc. Magazine’s 500/5000 Lists of Fastest Growing Private Companies, hold a position on Mortgage Executive Magazine’s list of 50 Best Companies to Work For, and regularly appear on the Scotsman Guide list of top lenders, to name a few.



Provide support to the Call Center Division through administrative and project focused responsibilities. The Call Center is made up of employees in the loan manufacture process and the Operations Team maintains the Process and Procedures to ensure the division is organized, efficient, and effective. Opportunity to learn the mortgage industry with future career advancement within the Call Center Division as well as the Corporate Organization.


  • Perform a variety of daily, weekly, monthly, and quarterly responsibilities that impact the Call Center Division
  • Maintain Process, Policy and Procedures for the Call Center Division
  • Administrative responsibilities in the following areas:
    • Corporate Communication: Announcements and Newsletters
    • Human Resources
    • IT System Administration & Maintenance
    • Learning and Development
    • Policy and Procedures
    • Reporting: Excel & Tableau
    • Call Center Ranking: Monthly, Quarterly, and Annually
  • Work directly with Call Center Senior Management including meeting preparations and presentations.






Education and Experience Requirements  

  • No Mortgage industry experience required
  • 4 year college degree required
  • Proven leadership abilities

 Knowledge, Skill and Ability Requirements

 Strong sense of organization and responsibility for completing work quickly and accurately

  • Ability to handle faster-than-average pace of activities
  • Detail-orientation with efficient focus on work activities
  • Careful decision-making skill with ability to avoid mistakes
  • Excellent communication (verbal and written), listening, and organizational skills
  • Computer and general system proficiency
  • Ability to work independently with minimal supervision



New Penn Financial's Consumer Direct Division is growing!  Apply today to start your new career!


Location: 4000 Chemical Road, Suite 200, Plymouth Meeting, PA 19462 


New Penn Financial, LLC is an Equal Opportunity Employer and Equal Opportunity Lender.



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