New Penn Financial

Mortgage Consultant - Consumer Direct Mortgage Call Center

Job ID
Call Center Sales





Founded in 2008, New Penn Financial has become a leading nationwide lender by bringing together expertise, exceptional customer service, and extremely competitive rates on a broad offering of mortgage products (including Fannie Mae, Freddie Mac, Ginnie Mae, HUD, FHA, VA, USDA, and our portfolio products).  New Penn is licensed in 48 states plus the District of Columbia.   


Primary Function


The Mortgage Consultant speaks with customers across the country, who has expressed an interest in a mortgage, assisting them in selecting the best product, and closing the sale. 


  • Provides superior customer service skills by responding to company-provided leads in a timely manner from: internet, direct mail campaigns, referrals or other special marketing campaigns
  • Originates first home mortgages and refinance loans
  • Engages with consumers, determines their needs and offers the appropriate products
  • Takes mortgage loan applications by phone and prepares effective loan proposals
  • Obtains all necessary information to close the loan in a timely manner, including but not limited to: credit reports, income verification, appraisals, lien searches, etc.
  • Meets individual monthly sales goals
  • Provides superior customer service
  • Stays informed of developing trends in the mortgage industry
  • Maintains compliance with the New Penn Financial Code of Conduct



  • Origination experience in the mortgage or banking industry required – mortgage licenses strongly preferred
  • Must have experience utilizing persuasive, selling communication skills
  • Must maintain mortgage licenses by completing mandatory annual continuing education
  • Demonstrated ability to connect quickly with people in an outgoing, friendly manner
  • Must possess the ability to work efficiently and accurately
  • Must have a solid understanding of appraisals, title reports and product guidelines
  • Proven success in a fast-paced environment
  • Must be detail-oriented and demonstrate careful decision-making skills
  • Needs to work independently with minimal supervision
  • Basic computer skills
  • Must pass a background check for state licensing


New Penn Financial's Consumer Direct Division is expanding and looking to hire successful Loan Officers to join our growing team.  Apply today to start your new career!


Location: 4000 Chemical Road, Suite 200, Plymouth Meeting, PA 19462 



New Penn Financial, LLC is an Equal Opportunity Employer and Equal Opportunity Lender.


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