New Penn Financial

  • Sales Manager - Consumer Direct Mortgage Call Center

    Job Locations US-NC-Raleigh
    Job ID
    Call Center Sales
  • Overview




    Mission Statement:

    New Penn Financial has become a leading nationwide mortgage lender because we have the expertise, the product solutions and competitive pricing talented individuals expect. We maintain a favorable reputation because we deliver exceptional customer service to our borrowers and clients. Founded in just 2008 as a start-up, we have grown to over 1,800 employees nationwide with over 140 branches, licensed in 48 states. We have earned the recognition of Inc. Magazine’s 500/5000 Lists of Fastest Growing Private Companies, hold a position on Mortgage Executive Magazine’s list of 50 Best Companies to Work For, and regularly appear on the Scotsman Guide list of top lenders, to name a few.


    Primary Function

    The primary responsibility of this position is successful management of a team of mortgage loan originators in a Consumer Direct call-center environment, achieving call center volume and unit objectives.



    • Manages loan originator sales performance, motivation, scheduling, training, and administration of policies/procedures
    • Originates and maintains personal loan production
    • Ensures originations team is presenting loans at appropriate rate, amounts, terms that comply with NPF program guidelines
    • Reviews sales pipeline on daily/monthly basis in order to achieve monthly sales goals
    • Advises and assists in resolution of customer complaints concerning any area of the company
    • Assists in training/development of loan officers to function in all aspects of the origination process
    • Teaches sales techniques in an environment with company provided leads
    • Works with the Call Center Unit Manager to achieve team/department goals
    • Maintains personal and team compliance with New Penn Financial Code of Conduct
    • Collaborates with the Operations Department to assist in the flow of production/sales
    • Recruits, interviews and selects loan originators

    Additional Duties

    • Keeps informed of developing trends in the industry
    • Coordinates scheduled meetings, training sessions and courses as needed for the call center operation
    • Performs other duties as assigned by the Unit Manager


     Education and Experience Requirements  

    • Must have three (3) to (5) years of experience in the retail or call center mortgage industry as a Loan Officer and/or a Manager
    • Experience with phone/internet lead solicitation sales
    • Prior management experience
    • Must have a current, active NMLS License


    Location: 4350 Lassiter at North Hills Ave, Suite 280, Raleigh, 27609 



    New Penn Financial, LLC is an Equal Opportunity Employer and Equal Opportunity Lender.


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