New Penn Financial

Division Sales Manager - Consumer Direct Mortgage Call Center

Job Locations US-CA-Concord
Job ID




Founded in 2008, New Penn Financial has become a leading nationwide lender by bringing together expertise, exceptional customer service, and extremely competitive rates on a broad offering of mortgage products (including Fannie Mae, Freddie Mac, Ginnie Mae, HUD, FHA, VA, USDA, and our portfolio products).  New Penn is licensed in 48 states plus the District of Columbia.   



The primary responsibility of this position is successful management of a team or teams of mortgage loan originators in a call-center environment, achieving call center volume and unit objectives.


Manages Sales Teams and loan originator sales performance, motivation, scheduling, training, and administration of policies/procedures


  • Originates and maintains personal loan production
  •  Ensures originations team is presenting loans at appropriate rate, amounts, terms that comply with NPF program guidelines
  •  Reviews sales pipeline on daily/monthly basis in order to achieve monthly sales goals
  •  Advises and assists in resolution of customer complaints concerning any area of the company
  •  Assists in training/development of loan officers to function in all aspects of the origination process
  •  Teaches sales techniques in an environment with company provided leads
  •  Works with the Call Center Regional Manager to achieve team/Regional goals
  •  Maintains personal and team compliance with New Penn Financial Code of Conduct
  •  Collaborates with the Operations Department to assist in the flow of production/sales
  •  Recruits, interviews and selects loan originators
  •  Participates in Corporate working groups


Additional Duties

  •  Keeps informed of developing trends in the industry
  •  Coordinates scheduled meetings, training sessions and courses as needed for the call center operation
  •  Performs other duties as assigned by the Regional Manager


 Must have three (3) to five (5) years of experience in the retail or call center mortgage industry as a Loan  Officer and/or a Manager


  •  Has spent 3 years as a Sales Manager at New Penn Financial
  •  Track record of mentoring and promoting Mortgage Consultants
  •  Experience with phone/internet lead solicitation sales
  •  Prior management experience
  •  Relevant experience in selling mortgage products in the finance company/mortgage industry preferred
  •  Ability to supervise workflow with focus on quality results
  •  Ability to work independently
  •  Positive team-building skills
  •  Persuasive, selling communication skills
  •  Ability to handle faster-than-average pace of activities
  •  Detail-oriented with efficient focus on work activities
  •  Ability to delegate in a positive style with thorough follow up skills


New Penn Financial's Consumer Direct Division is expanding and looking to hire successful Loan Officers to join our growing team. Apply today to start your new career!


Location: 1855 Gateway Boulevard, Suite 360, Concord, CA 94520


New Penn Financial, LLC is an Equal Opportunity Employer and Equal Opportunity Lender.


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