New Penn Financial

Sales Manager - Consumer Direct Rate 30 Call Center

Job Locations US-AZ-Phoenix
Job ID





Founded in 2008, New Penn Financial has become a leading nationwide lender by bringing together expertise, exceptional customer service, and extremely competitive rates on a broad offering of mortgage products (including Fannie Mae, Freddie Mac, Ginnie Mae, HUD, FHA, VA, USDA, and our portfolio products).  New Penn is licensed in 48 states plus the District of Columbia.   


Rate 30 is a consumer direct division of New Penn Financial. This unit is high volume and very competitively priced in the online marketplace. Our marketing structure is such that customers reach out to us for the Rates, Fees and Products we are offering. We are very consistent with our pricing and are able to do both refinance and purchase first mortgages. Our culture is high energy professionals always wanting to take on the challenge of the day and surpass with extreme teamwork. We are licensed in approximately 32 states currently.


Primary Function

The primary responsibility of this position is successful management of a team of mortgage loan originators in a call-center environment, achieving call center volume and unit objectives.


  • Manages loan originator sales performance, motivation, scheduling, training, and administration of policies/procedures
  • Originates and maintains personal loan production
  • Ensures originations team is presenting loans at appropriate rate, amounts, terms that comply with NPF program guidelines
  • Reviews sales pipeline on daily/monthly basis in order to achieve monthly sales goals
  • Advises and assists in resolution of customer complaints concerning any area of the company
  • Assists in training/development of loan officers to function in all aspects of the origination process
  • Teaches sales techniques in an environment with company provided leads
  • Works with the Call Center Unit Manager to achieve team/department goals
  • Maintains personal and team compliance with New Penn Financial Code of Conduct
  • Collaborates with the Operations Department to assist in the flow of production/sales
  • Recruits, interviews and selects loan originators

Additional Duties

  • Keeps informed of developing trends in the industry
  • Coordinates scheduled meetings, training sessions and courses as needed for the call center operation
  • Performs other duties as assigned by the Unit Manager


 Education and Experience Requirements  

  • Must have three (3) to (5) years of experience in the retail or call center mortgage industry as a Loan Officer and/or a Manager
  • Experience with phone/internet lead solicitation sales
  • Prior management experience
  • Must have a current, active NMLS License

Location: 20830 North Tatum Boulevard., Suite 225, Phoenix, AZ 85050


New Penn Financial, LLC is an Equal Opportunity Employer and Equal Opportunity Lender.


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